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FAQs

How do I purchase items from TheHappyPainting shop?

You may contact me directly either by an email (thehappypainting@gmail.com) or through TheHappyPainting social media pages.

Selected items can be also purchased online through my Etsy platform shop (www.etsy.com/shop/TheHappypaintingShop).

What about the shipping cost?

You will be sent the cost based on the shipping method you choose (Regular or Fast Track) and the delivery country.

Etsy platform automatically calculates the shipping cost.

Which are the accepted means of payment?

You will be sent all the information to make a deposit in a Greek bank account.

Etsy platform accepts various means of payment (credit card, PayPal, etc.).

What is the standard shipping method?

Worldwide delivery as A’ Priority via the Official Greek Post ELTA, with a tracking number.

Is there a faster shipping method?

Yes, of course, Fast Track courier services are also available.

What is the processing and shipping time?

If the item is “AVAILABLE”, it will be shipped in 1-3 business days after payment confirmation. If the item is “MADE TO ORDER”, please allow the crafting time mentioned. When the item is ready, you will be notified and it will be shipped in 1-3 business days after payment confirmation.

Standard shipping method takes about 5-8 business days to deliver in Europe and 8-15 business days in every other part of the world.

Courier services have much shorter delivery days but the shipping cost is higher.

Customs, import taxes and delays?

Buyers are responsible for any customs and import taxes that may apply. Once the package leaves my studio and you receive the tracking number, I am very sorry but I cannot do anything for customs delays or shipping delays.

What about returns?

I gladly accept returns but only if you contact me within 3 days after delivery and ship items back within 14 days after delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Web offers and custom or personalized items cannot be returned.

IMPORTANT NOTICE!!!

Please be aware that you are buying handmade products that were not submitted to any special security controls.

All my items are meticulously crafted, with attention to details, in a smoke and pet free home studio.

All products are for decorative purposes only and should not be used as toys to play with.

KEEP OUT OF THE REACH OF LITTLE HANDS.

ALWAYS USE THEM UNDER ADULT SUPERVISION.

 

TheHappyPainting is a Greek legitimate business and issues all relevant documents when selling items in various parts of the world. That is why our prices include VAT 24% according to the Greek Legislation.

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